Grievance Redressal Policy

At Fashionblooms, operated by Chronmile Technologies Private Limited, customer satisfaction and trust remain at the core of everything we do. We strive to provide a smooth, dependable, and transparent shopping experience. This Grievance Redressal Policy outlines how customer concerns are addressed promptly, handled responsibly, and resolved in accordance with applicable laws and regulations.

Meaning of a Grievance

A grievance includes any complaint, concern, or dissatisfaction experienced by a customer in relation to products or services purchased through our platform, for which assistance or resolution is requested. This may cover matters such as defective or substandard products, incorrect items received, shipment delays, payment discrepancies, return or refund complications, exchange-related concerns, customer support dissatisfaction, or clarification regarding our policies.

Procedure to Submit a Grievance

Customers facing any issue are encouraged to contact us through our official support channels. The grievance submission process includes the following steps:

Access Support Pages
Visit the “Contact Us” section available on our website or mobile application.

Choose Concern Category
Select the most appropriate category that best describes the nature of your concern.

Share Required Information
Submit complete details including order number, description of the issue, and any supporting images or documents, if applicable.

Upon submission, the concern will be reviewed by our customer support team, who will respond with appropriate guidance or resolution.

Escalation to the Grievance Officer

If a grievance is not resolved to your satisfaction or remains pending after customer support assistance, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000 and other applicable statutory requirements.
To maintain accountability and legal compliance, Fashionblooms has appointed a Grievance Redressal Officer responsible for supervising complaint handling, ensuring impartial review, and addressing escalated cases.

Grievance Resolution Framework

Acknowledgement
All grievances received will be acknowledged within 48 hours through email communication.

Complaint Reference Number
A unique grievance or ticket number will be generated and shared for tracking purposes.

Resolution Timeframe
We aim to resolve grievances as quickly as possible, typically within 7 working days, or within timelines mandated under applicable laws.

Status Updates
Customers will receive periodic updates regarding the progress of their grievance through registered communication channels.

Grievance Closure

A grievance shall be treated as closed under the following situations:
• When a resolution acceptable to the customer has been provided
• When the customer does not respond within a reasonable time after resolution is offered
• When a final decision is communicated in line with company policies and legal obligations

Reach Us

To raise a grievance or for additional assistance, please contact us at chronmiletechnologies@gmail.com, info@fashionblooms.in.

Important Notice

This Grievance Redressal Policy may be updated from time to time. Customers are advised to review the latest version available on our Terms of Use and Privacy Policy pages.